FREQUENTLY ASKED QUESTIONS
Everything shipping, payment, delivery & returns and other popular questions
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
We will send you a confirmation email with the link to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order
Unfortunately no, we only allow one discount/promo code per order.
Some codes are time sensitive, so you may be outside the use by date.
Please reach out to firstname.lastname@example.org and let us know the correct address. We’ll get back to you quickly, and will edit the address if possible.
US: 18-23 business days
EU: 2-7 business days
Rest of the world: 10-30 business days
UK: 2-3 business days
AUS: 10-30 business days
We want to make sure you get your IO FIGO Products! Email email@example.com and we'll work with you to fufill your order.
I ordered multiple product types. Why didn’t my whole order ship together? Since every product is made and shipped on demand, the varying production times sometimes result in different product types being shipped separately. You will only be charged for shipping once.
- The return is made within 14 days of the return or exchange request
If you have returned the parcel via a trackable service, we recommended tracking the parcel to see if it has been delivered. If the parcel is showing as delivered, kindly allow 10 - 14 working days for us to process your return.
Refer to the delivery slip within your package for return rates.
We accept ALL major Credit Cards via Stripe, Clearpay and Paypal in the following Currencies GBP, USD, EUR, JPY, CAD and AUD.
Not for deliveries in the UK, however, International deliveries may incur customs fees but you will need to confirm with your courier.
We currently only support the following currencies: GBP, USD, EUR, JPY, CAD and AUD. Your bank will apply the corresponding conversion rate of the currency you choose
There is a size guide available on every product's page.
We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Please check your spam/junk folders, if you still haven't received an order confirmation then contact us at firstname.lastname@example.org